Privacy Policy

Skinnovate Privacy Policy


The purpose of this Web Site Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this web site, enter our competitions and giveaways or subscribe to our mailing lists.
Naturally, if you are not happy with this Web Site Privacy Policy you should not use this web site.
By visiting this web site, you are accepting the terms of this Web Site Privacy Policy.
Any external links to other web sites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other web sites, if ever in doubt, please do not click or ask us directly before you do. We only link to sites that we trust to be as safe and as keen to protect you as we do.

How we collect your information.

We collect email addresses and contact details via our in-store and online competitions and surveys as part of our terms and conditions and also when customers sign up to our mailing list via our online portals.
We only ever collect building address details submitted to us as part of our online ordering system, to fulfill orders placed online or over the phone. We do not use details sourced from anywhere else.

Types of Information Collected

We retain two types of information:

Personal Data

This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, and credit card billing information. We never have access to or store your payment card details. Such information is only collected from you if you voluntarily submit it to us. If you choose to use the website to buy something and do so as a “guest” we only record your details for the purpose of delivering your order, if you choose to set up an account with us, we will keep these details securely on our server until such time as you inform us that you want to delete the account.

Non-Personal Data

Like most web sites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our web site.

Purposes for which we hold your Information

Non-Personal Data

We use the Non-Personal Data (cookies) gathered from visitors to our web site in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our web site.


This web site uses ‘cookie’ technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our web site our cookies are not available to other web sites. No personal information is recorded, and the cookie is automatically deleted when you log out or close your browser. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this web site.

Personal Data

We will process any Personal Data you provide to us for the following purposes:
•to provide you with the goods or services you have ordered;
•to contact you if required in connection with your order or to respond to any communications you might send to us.
Please note all credit card or other payment information is transmitted using SSL encryption. All payment information details, including credit card numbers and bank details, are passed to payment portals with Stripe and PayPal and we never have access to these details or have the ability to retain these details. To comply with credit card payments and chargeback regulations, we do keep orders on file for 12 months but these copies are shredded once that period has expired.

Disclosure of Information to Third Parties

We may provide Non-Personal Data to third parties, such as Google, Facebook or Bing in the form of cookies to give an example. Where such information is shared, it is combined with similar information of other users of our web site. For example, we might inform third parties regarding the number of unique users who visit our web site, the demographic breakdown of our community users of our web site, or the activities that visitors to our web site engage in while on our web site. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including web site tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
We will not disclose your Personal Data to third parties unless you have consented to this disclosure as part of an opt-in for one of our competitions or unless the third party is required to fulfil your order, ie,  a courier service (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Web Site Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.


Your Personal Data is held on secure servers hosted by Hosting Ireland. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Updating, Verifying and Deleting Personal Data

You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 and the introduction of GDPR from May 25th 2018, we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please send an email to Any such data subject requests may be subject to the time constraints but they will be followed up as soon as possible.

Changes to the Web Site Privacy Policy

Any changes to this Web Site Privacy Policy will be posted on this web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Web Site Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

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